Frequently Asked Questions (FAQs) | Operator Certification Online Portal

Operator Certification Portal

FAQs

Revised On: Sept. 11, 2023 - 8:20 p.m.

The following are our Frequently Asked Questions (FAQs) for our Operator Certification Portal.

Chrome or Firefox is best for accessing the online portal from a PC; Chrome, Firefox and Safari are all best for accessing the portal from a Mac.

Your email on file with ADEQ can be found by searching the Operator Database | Search Now >

To update your email on file, contact us at 602-771-0100 or by email | Email > 

You must click "SEND ME THE CODE." After the verification code screen appears, you should receive the email within 30 seconds. If you don't see the email, check your "Spam" email folder. Some computer firewalls will block the verification code from your inbox. Please check with your IT department or email service provider to change firewall settings. If you continue to have issues, contact us at 602-771-0100 or by email | Email >

All PDHs must be earned between your certification’s effective and expiration date. A certification can have a window from six months to three years. Confirm that the start and end dates of the training are within the timeframe. For example, if your effective date is Nov. 5, 2021, PDHs earned Nov. 4, 2021, and prior cannot be used for the certification’s renewal. 

Yes. The Arizona Department of Administration manages the payment site, which sends an email and attached receipt upon payment. This receipt is sent to the email address entered on the payment screen (not necessarily the email on file in the Operator Database).

An examinee can take the exam(s) as many times as they wish, with no wait time between each exam. The individual is beholden to testing schedule availability and will need to pay for each exam, regardless if it is a retake.

The Operator Certification Portal is the solo source for operator certification renewal and upgrades. All checks and PDHs mailed to ADEQ will be returned to the sender.

Upon the Portal’s launch, the certification information for all active operators was migrated to the Portal. If you are on the Operator Database, you have an active Portal account. If you need assistance navigating the Portal, contact us at 602-771-0100 or by email | Email >

You may have been an inactive operator (or did not have an email on file with ADEQ) during the Portal’s launch. Contact us at 602-771-0100 or by email for assistance | Email >

Since 2020, the Operator Certification Program has allowed all recorded webinars and training posted on the Operator Certification library to be used as PDHs | Learn More >

There are no passwords for the Portal. Please contact us at 602-771-0100 or by email | Email >

If the certification expires, the operator will have 90 days after the expiration date to renew. Once the 90 days have passed, the certifications are labeled inactive. Once inactive, the operator will need to retest at Grade or above if they held the prior certification for at least one year (365 days).

Email your exam proctor, either Gateway Community College or City of Phoenix. Policy for rescheduling and canceling examinations are listed on the proctoring locations’ website.

Upgrade (new certification) and renewals are two different processes. If you add a new certification, you will be required to upload PDHs and your fee will be lower, unlike a renewal | Learn More >